Refunds and Returns Policy
At Beni, we are committed to ensuring your satisfaction with our products. If you are not completely satisfied with your purchase, we’re here to help.
Returns
Eligibility
To be eligible for a return, the following conditions must be met:
- Items must be unused and in the same condition as when you received them.
- Items must be returned in their original packaging.
- Returns must be initiated within 30 days of purchase.
Non-Returnable Items
Certain items are non-returnable, including:
- Gift cards
- Opened or used products (for hygiene and safety reasons)
How to Initiate a Return
- Contact our Customer Service Team at [email protected] or call us at 479-222-1424 to request a return authorization.
- Provide your order number, proof of purchase, and the reason for the return.
- Once your return is approved, we will provide you with detailed instructions on how to proceed.
Return Shipping
- Customers are responsible for return shipping costs unless the return is due to a product defect or error on our part.
- We recommend using a trackable shipping method to ensure your return reaches us.
Refunds
Processing Refunds
Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund:
- Approved refunds will be processed to your original payment method within 7-10 business days.
- Shipping costs are non-refundable, except in cases of defective products or errors on our part.
Late or Missing Refunds
If you haven’t received your refund after 10 business days:
- Check with your bank or credit card provider, as processing times may vary.
- Contact us at [email protected] for further assistance.
Exchanges
We replace items only if they are defective or damaged. If you need to exchange an item, please email us at [email protected] or call 479-222-1424 to arrange an exchange.
Damaged or Defective Products
If your order arrives damaged or defective:
- Take clear photos of the damage or defect.
- Contact our Customer Service Team at [email protected] within 7 days of receiving your order.
- We will arrange for a replacement or refund, depending on your preference.
Contact Information
If you have any questions or concerns regarding our Refunds and Returns Policy, feel free to contact us:
- Email: [email protected]
- Phone: 479-222-1424
- Address: 210 S Thompson St, Ste #6 #679, Springdale, AR 72764